RETURN & REFUND POLICY
Last Updated: August 2026
At Lumverox, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Complete with all accessories and included items
- Accompanied by your order information or proof of purchase
Items that have been used, damaged after delivery, altered, or returned without the required information may not qualify for a refund.
2. How to Request a Return
To request a return, please contact our customer support team before sending any item back.
Email: contact@lumverox.com
Phone: +1 (551) 294-4648
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or other information if the item is damaged, defective, or incorrect
We will review your request and provide return instructions when applicable.
Please do not send products to the business address listed on this page unless our support team specifically instructs you to do so.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide your order number and clear photos showing the issue.
After reviewing the information, we may provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.
4. Refunds
Once an approved return is received and reviewed, we will notify you regarding the status of your refund.
If your refund is approved, the refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
5. Shipping Costs for Returns
Unless the item is damaged, defective, incorrect, or otherwise covered by our return policy, return shipping costs may be the responsibility of the customer.
If we determine that the item was damaged, defective, or incorrectly sent, we will work with you to determine the appropriate return or replacement solution.
6. Non-Returnable Items
Certain items may not be eligible for return where applicable, including:
- Items that have been used or damaged by the customer
- Items returned after the applicable return period
- Items missing essential components or accessories
- Items that cannot reasonably be resold due to their condition
Additional exclusions may apply depending on the product.
7. Order Cancellation
If you need to cancel or change an order, please contact us as soon as possible.
Cancellation or modification requests are generally accepted within 12 hours of placing the order.
Once an order has entered processing or has shipped, we may not be able to cancel or modify it.
8. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us.
Where appropriate and available, we may arrange a replacement rather than a refund.
9. Late or Missing Refunds
If you have been notified that your refund was issued but you have not received it, first check your bank or payment provider account.
If the refund still does not appear after the applicable processing period, please contact us at:
Email: contact@lumverox.com
We will help you investigate the status of the refund.
10. Return Approval
All returns must be approved by Lumverox before the product is sent back.
We reserve the right to decline a return or refund when the applicable requirements of this policy have not been met.
11. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact us.
Lumverox
Email: contact@lumverox.com
Phone: +1 (551) 294-4648
Address: 20 Haypress Rd, Ste 313, Cranbury, NJ 08512, United States
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Response Time: We typically respond to customer inquiries within 24–48 business hours.
For faster assistance, please include your order number and a brief description of your request.