PRIVACY POLICY

Last Updated: August 2026

Lumverox operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lumverox is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

1. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact Information: Name, email address, phone number, billing address, and shipping address.
Payment Information: Payment card details, transaction information, payment method, and payment confirmation. Payment information is processed through secure payment providers.
Order Information: Products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.
Customer Communications: Information you provide when contacting our customer support team.
Device Information: Information about your device, browser, IP address, network connection, and other technical identifiers.
Usage Information: Information about how you interact with and navigate our website.

2. How We Collect Information

We may collect personal information from the following sources:

Directly from you when you place an order, contact us, create an account, or otherwise provide information to us.
Automatically through our website when you browse or interact with our Services, including through cookies and similar technologies.
From service providers that help us operate our website and provide our Services.
From third-party services or business partners where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing and Fulfillment

We use your information to process payments, fulfill orders, arrange shipping, provide order updates, process returns and refunds, and provide customer support.

Improve Our Services

We may use information about how customers interact with our website to improve our products, website functionality, shopping experience, and services.

Marketing and Advertising

Where permitted by law and according to your preferences, we may use your information to send promotional communications or provide relevant advertising.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

Security and Fraud Prevention

We may use information to help protect our website, customers, transactions, and services from fraud, unauthorized activity, or other security threats.

Customer Support

We use information you provide to respond to questions, requests, complaints, and other customer service inquiries.

Legal Requirements

We may use or disclose information when reasonably necessary to comply with applicable laws, legal processes, government requests, or to protect our legal rights.

4. How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business and provide our Services.

These may include providers involved in:

Website hosting and technology
Payment processing
Order fulfillment
Shipping and delivery
Customer support
Data analytics
Website security
Marketing and advertising services

We may also disclose information when required by law, to comply with legal processes, prevent fraud, protect our rights, or as part of a business transaction.

We do not sell customer information for purposes unrelated to operating our business.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store, process transactions, and provide our Services.

Information submitted through our website may be processed by Shopify and other service providers as necessary to operate the store.

For more information about how Shopify handles personal information, please review Shopify's privacy information available through Shopify's official website.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

Operate and maintain our website
Remember customer preferences
Understand website usage
Improve website performance
Provide relevant advertising where applicable
Help protect our website and transactions

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Third-party websites have their own privacy policies and terms. We are not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

8. Children's Privacy

Our Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and address the request as appropriate.

9. Data Security

We take reasonable measures to help protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, process transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

The specific retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include:

The right to access personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of certain personal information.
The right to request a copy of certain personal information.
The right to opt out of certain marketing communications.
Other rights provided by applicable privacy laws.

To exercise applicable privacy rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, or customer service responses.

13. International Data Transfers

Depending on the service providers we use and where you are located, your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we will use appropriate safeguards for applicable international data transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Lumverox

Email: contact@lumverox.com

Phone: +1 (551) 294-4648

Address: 20 Haypress Rd, Ste 313, Cranbury, NJ 08512, United States

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Response Time: We typically respond to customer inquiries within 24–48 business hours.

For faster assistance, please include your order number and a brief description of your question.