At Lumverox, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

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Return Window

You may request a return within 30 days of receiving your order.

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Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or your order number is required.

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Non-Returnable Items

The following items are not eligible for return:

• Items marked as Final Sale.
• Gift cards.
• Products that have been used, altered, or are not in their original condition.
• Products damaged due to misuse, improper handling, accidents, or normal wear and tear.
• Items returned without prior return authorization from Lumverox.

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Return Process

To start a return, please contact us before sending any item back.

Email:
travisjohnson.business01@gmail.com

Please include:

• Your order number
• The reason for your return
• Photos if the item is damaged or incorrect

Once your request is approved, we'll provide return instructions.

Please do not return any item without prior authorization.

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Return Shipping

If the return is due to:

• A defective item
• A damaged product
• An incorrect item sent by us

We will cover the return shipping cost.

For all other approved returns, the customer is responsible for return shipping costs unless otherwise stated.

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Refund Eligibility

Refunds may be issued if:

• Your item arrives damaged.
• You receive the wrong item.
• Your order is lost during transit (after carrier investigation, if applicable).
• Your approved return is received and inspected.

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Refund Process

After we receive and inspect your returned item, we'll notify you of the refund status.

If approved, your refund will be issued to your original payment method.

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Refund Timing

Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

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Late or Missing Refunds

If you haven't received your refund after the expected processing time:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank.

If you still need assistance, please contact us at:

Email:
travisjohnson.business01@gmail.com

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Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it can no longer be canceled.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item
• Photos of the packaging (if applicable)

We'll work quickly to resolve the issue with a replacement or refund, depending on the situation.

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Contact Us

If you have any questions, please contact us:

Business Name:
Lumverox

Owner:
Travis Johnson

Email:
travisjohnson.business01@gmail.com

Phone:
+1 (551) 294-4648

Business Hours:
Monday – Friday | 9:00 AM – 5:00 PM (EST)

Business Address:
20 Haypress Rd Ste 313
Cranbury, New Jersey 08512
United States